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Solutions / 02  ·  CBP & Clearance Support

When freight stops moving, find out why. Then fix the cause.

CBP holds and recurring clearance problems are rarely solved by chasing status updates. MGS reviews the entry, documentation, classification, broker workflow, supplier data, and the specific CBP issue to determine what is actually blocking release.

Speak with a Trade Compliance Advisor Get Clearance Support

Recognize this?

Signs you may have a problem.

The same product is repeatedly held or questioned by CBP.
Your broker says the entry cannot clear but the root cause is unclear.
CBP is asking for additional documentation or technical support.
A CF-28, CF-29, examination, or other CBP request has escalated internally.
Supplier documents do not match the entry data being transmitted.
A port or broker issue keeps creating inconsistent clearance times.
Storage, demurrage, or customer-delivery pressure is growing while the shipment sits.

Where we look

What MGS checks.

It can start at the supplier A customs problem can start at the supplier before the shipment ever moves. We help make sure the information feeding your broker and entry process is accurate, complete, and consistent.

Technical depth

Capabilities.

The shipment in front of you

  • CBP hold and clearance troubleshooting.
  • CF-28 / CF-29 response support.
  • Product and classification support for CBP questions.

The parties around it

  • Entry and documentation correction and escalation.
  • Broker coordination and escalation management.
  • Supplier-document correction and evidence gathering.

After release

  • Post-release root-cause review to reduce repeat disruption.
  • Alignment between supplier data, importer instructions, and broker master data.
  • Ongoing oversight through Trade Compliance Management where the pattern warrants it.

What success looks like

Get the immediate shipment issue under control, document what caused it, and correct the process so the same problem is less likely to hit the next shipment.

Common questions

Asked in importers' own words.

Why does CBP keep holding the same product?

Because something in the entry data for that product keeps triggering the same question: classification, value, origin, description, or a documentation gap. Chasing each hold separately never finds it. Comparing previous shipments of the same product or supplier does.

Why does this shipment still not have release?

The status update tells you that it is held, not why. We pull the entry data, the documents transmitted, the broker communications, and the CBP notice itself to identify what is actually blocking release and what CBP needs to close it.

What exactly does CBP need from us?

It depends on the notice. A CF-28 asks for information, a CF-29 proposes an action, and an examination hold needs the shipment made available. Each has a deadline and a right response. We read the request, gather the support, and help build the answer.

How should we respond to this CF-28 or CF-29?

Carefully and on time. The response should address the specific question with documents and technical support, not a general explanation. We help assemble product information, classification support, valuation and origin evidence, and the written response.

Is the problem our broker, our supplier documents, or the entry itself?

Often more than one. We check whether the broker’s instructions match your requirements, whether supplier documents match what was transmitted, and whether the entry data itself is supportable. The failure point decides the fix.

How do we stop this from happening on every shipment?

By correcting the cause after release, not just the shipment. Once the immediate issue is under control, we document what caused it and correct the process, instruction, or documentation standard so the next shipment does not repeat it.

Something is held right now?

Send us the entry number, the CBP notice, and who is clearing it. We will tell you what is actually blocking release and what the next step is.

Speak with a Trade Compliance Advisor Get Clearance Support